Delta Air Lines is introducing a wholly reinvented Main Cabin experience – featuring free “Welcome Aboard” cocktails, hot towel service and mix-and-match options for premium appetizers and larger entrees. This elevated experience will be introduced on international flights of over 6.5 hours, plus select shorter flights where Delta One and Delta Premium Select are offered.
Here is a run down of the reinvented Main Cabin experience:
Delta has been testing this new concept for over a year on their Portland to Tokyo Narita flight. Check out the press release video where the passengers and cabin crew expressed their thoughts on the new service.
Summary: What Has Been Done So Far for The Main Cabin?
| Past Several Years | Moving Forward (in addition) |
| Free Main Cabin meals on selected domestic coast to coast routes | ” Welcome aboard” bellini cocktails to start |
| Free mobile messaging and free in-flight entertainment | Hot towels |
| Upgraded Main Cabin Snacks and addition of sparkling wine as a complimentary Main Cabin beverage on international flights | Placemats for meals and mix-and-match options for appetizers and entrees |
| Access to Wifi on nearly all flights. and refreshed Flight Fuel food-for-purchase options. | Desserts will be served separately after the meal and pre-landing chocolates will be distributed |
Bottom-line
When it comes to cabin services, more is more, isn’t it?! It is great to see how Delta is stepping up its game on its Economy Class service. But the greedy of us will only be truly amazed if there is new seat design on Delta‘s Economy Class, considering how high the Asian and Middle Eastern airlines have been setting the bar. Will this come soon? I doubt it, Delta is not in a full on head to head competition with them.
I totally agree with the consensus here, without proper legroom and comfortable seats, anything else is nonsense.
From a tall passenger/globetrotter
I noticed the changes in my HNL to KIX flight last week. It’s very welcome. Delta is certainly the top BIG American carrier at this point.
Corporations often give plaques and awards instead of raises to help retain employees.
This “improvement” seems much in the same vein. Most of us couldn’t care less about a welcome drink. We want wider seats and more legroom. Not “upping” these is not upping the game.
Lipstick on a pig!
Flight from OHIO to ATL then non-stop to Johannesburg, South Africa!! My first International travel experience with Delta was memorable. Staff were very accommodating and professional. Meals were tolerable. Excited for the menu changes and choices. Looking for to my future flights with Delta–thanjs
This new service eliminates the first drink cart service so soft drinks and juices are gone unless the crew makes multiple trips to the galley. It also eliminates one course in the meal service from what I’ve been told.
Since i don’t drink alcohol when flying and I’m pretty much a basic meat and potatoes guy, it ensures I eat a good dinner before flight and bring some apples and snacks.
No improvement for me.
I have several international trips on Delta left this year and it includes all the cabins depending on the trip.
Evaluation pending.
Overall, I think it is a cost saving effort.
How about something that really matters, like more legroom or a reduction on the crazy fees for changes and luggage?