On Monday Singapore Airlines announced that they have temporarily suspended over 3,000 flights, from February until the end of May.
Just a week ago Singapore Airlines slashed 674 flights (both Singapore Airlines and SilkAir) across its global network, as the on-going coronavirus epidemic continues to hit Asia’s travel demand.
In the expanded flight cancellation, a total of 70 destinations are affected. The pictures below show all of the affected destinations to date.
A full list of the cancelled flights can be found here (for travel between February to May)
If Your Flight is Cancelled
At the point of writing, Singapore Airlines, or your travel agent, should have already reached out to you to provide alternative arrangements.
If you think that the new arrangement is not suitable for you; you should first go online to search for some flight alternatives before contacting Singapore Airlines or your travel agency, then proceed with making a new arrangement.
Excess Manpower
According to the Straits Times, Singapore Airlines is now facing excessive manpower. It has already imposed a hiring freeze and is now contemplating on other measures, such as voluntary no-pay leave.
Brendan Sobie, an independent aviation consultant, has argued that the airlines should consider unpaid leave schemes.
In his commentary on Straits Times, he explained that “the SIA Group has so far decided against offering an unpaid leave scheme, in order to have enough crew in place to operate a full schedule when the virus becomes contained. This decision could backfire if the virus is not contained soon.”
In addition, he is urging Singapore Airlines to respond more rapidly. “The group has so far reacted too slowly in cutting capacity, particularly on non-China routes, and has not been transparent enough about the financial impact” he added.
Adjustment (and Reduction) to In-Flight Service
Singapore Airlines sent an email out to all Krisflyer members on Monday, to lay out the steps that the airlines has taken in view of coronavirus outbreak. The pointers below summarise the key details of the in-flight service adjustment:
- Replacement of hot towel service with pre-set wet towelettes
- Cessation of after take-off drink service
- Removal of reading materials from seat-back pockets
- Suspension of in-flight sales
You may click here to read the email detailing the measures that Singapore Airlines has taken, to keep customers and crew safe during this period.
I booked my flight through Expedia for Singapore airlines leaving Sydney 2nd July 2020 for Copenhagen, returning Sydney 16th July. QBGN8L. Expedia itinerary number. 7499466256954. I cannot contact Expedia until 72 hours before this flight which is leaving it very close as to whether Singapore Airlines is cancelling this flight. How can I find out what Flights Singapore airlines is cancelling.
Dear Elaine,
SQ should automatically let you know when the flight is cancelled. Alternatively, you can also check out latest sq updates here: https://www.singaporeair.com/en_UK/sg/media-centre/newsalert-listing/ (schedule is released up to June for now).
im supposed to fly uk in june. if my flights are cancelled by singapore airlines will i get a refund despite the policy not usually refunding for my ticket?
Dear Angela, please check out this link here
https://www.singaporeair.com/en_UK/sg/travel-info/precautionary-measures/
I have recently returned to LHR from Sydney via LA. Unfortunately on another main airline. What a nightmare. Be thankful all SIA users for such a first class service. All small cuts add up. Yes, even in economy Singapore beats others! I have learnt an uncomfortable lesson and will go back to SIA next time.
Hi I purchased 6 tickets with Singapore early January 2020 departing Brisbane to Phuket on March 30 & returning April 11 with a 7 hr stopover in Singapore Changi airport arriving in Brisbane on 12 April. My daughter in 3 months pregnant & we want to cancel this trip will we be entitled to a full refund.
Please find the travel wavier policy here.
https://www.singaporeair.com/en_UK/sg/travel-info/covid-19/
my flight to Shenzhen on 29th Mar 2020 is cancelled. I called the hotline, 6223 8888, waiting for 1 hrs 15 mins, and the line just cut off ?
Can someone please get back to me so I can reschedule my flight.
Hi, you may refer this site
https://www.singaporeair.com/request.form
I have a SIA for 26 March 20 to Perth.. Flight SQ 401..is this flight operating or cancelled too due to Corona virus outbreak.. Please help update..
Dear arvinash, it is best if u can check with SQ under “manage booking”. Changes can happen at any point in time. They should notify you if there’s any change
as i know flight cancelled can be refundable….am i right ?
we booked under travel agent fly365..now it was liquidation on 21/2/2020…can get back refund ??
pls advise.
Travel agent is filing for bankruptcy? You should check with SQ on this matter. Sometimes agents pre buy a few seats from the airline, not too sure if this is eligible for refund.
Hi,
I am flaying to Japan this coming May3-19.
Since the corona virus has been issue we wanted to cancel our flight. Can we refund or fare?
Hi, please check the latest list of cancellation flights. There is a waiver of change fee, depending on when u bought the tickets. I suggest you check out SQ website on the latest development.
I agree. How is not serving after take off drinks a health measure. It has to be a cost saving measure. Why on flights from other destination other than China?… Singapore live up to your hype
Hi Cheryl,
To be honest, SQ isn’t clear whether the in-flight service adjustment will be made worldwide. I was on a SQ flight during the day of announcement. There were no changes to on-board service during that day
Not sure how cancelling after take off drinks is a safety measure? Seems to me like others have said ts cost saving I bet they don’t offer any compensation for the reduced service, as far as I am aware my flight this week is still costing me the same!
Sounds like cost cutting being done in the guise of illness prevention.
I’m pretty sure they will reinstate the inflight sales asap but I do hope the other three are reintroduced in time. I flew with SIA between LHR and MNL via SIN in January/February and although these measures had not been introduced at that time I did notice some cost savings such as they no longer provide amenity kits in economy (not really missed) and no salt/pepper sachets with meals (very much missed). All this chipping away adds up and it is these little things that, for me, put them ahead of the competition on customer service.