In light of the evolving COVID-19 outbreak, JetBlue has just announced that they will be lifting all change and cancellation fees for:

  • All new flight bookings made between 27th February 2020 and 11th March 2020
  • For travel through 1st June 2020.

Note that this waiver will also covers all fares, including the most restrictive Blue Basic fares, and flights booked under JetBlue Vacations.

Refunds

Instead of cash reimbursement, passengers who want to cancel their flights will receive a travel credit that reflects the full value of their ticket. This travel credit may be used for future JetBlue flights, valid for one year from the date of issuance.

Should passengers choose to change their flights, the full value of their original tickets may be applied to the new itineraries. Although the change fee will be waived, passenger will still have to absorb any fare difference.

Reason For The Waiver – As Explained By JetBlue

In explaining the changes, Joanna Geraghty, the President and COO of JetBlue, said that the airline “wants to give customers some peace of mind that we are ready to support them should the situation change.”

Joanna Geraghty, the President and COO of JetBlue. Source: Apex

Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crewmember and customer expectations during this uncertain time.

Joanna Geraghty, the President and COO of JetBlue.

While we welcome this waiver, one can’t help but question if this is a humanitarian act, a smart marketing tactic or both; since the waivers apply for prospective tickets, and not retrospectively. Either way, JetBlue has done a good job and certainly bought our hearts.

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