This video is dedicated to all the hard working airline ground staff who often have to resolve last minute passenger and operational issues to ensure on-time flight operation.

In this video, I follow Air France multicultural team agents to see how they conduct their daily work. How they work with other ground staff to help passengers who have language difficulties during their transit time at Paris CDG Airport.

The first half of the video is in Chinese as I follow Jenny, a Chinese speaking agent of Air France to assist passenger departing to Shanghai and arriving from Beijing. Then I follow Lofti, an Arabic speaking agent to assist passenger departing to Amman, Jordan.

Get an inside look at Charles de Gaulle airport terminal and the job that the airport ground staff have to do each day.