Singapore Airlines A380 Retirement
Singapore Airlines A380 Retirement

Singapore Airlines Refund Policy, Miles and Status Extension

Updated: 27th April

Singapore Airlines, along with Silkair, has updated their travel policy to allow full cash refund for tickets booked on or before 15th March 2020; for travel up to 30 June 2020.

However, to encourage passenger to opt for a flight credit over a cash refund, the airlines will also be offering bonus flight credit worth up to SGD $500.

As the COVID-19 outbreak has forced Singapore Airlines to cut their flight scheduled by up to 97%, the airlines will be extending the validity of Krisflyer status, status rewards and miles.

Flight Credits

Passenger can retain the full value of the unused portion of their ticket as flight credits. The flight credits can be used to book new travel schedules, up to 30th June 2021, no-show and re-booking fees will also be waived.

In addition passenger will also receive the following bonus flight credits, based on the original cabin class:

Cabin ClassBonus Flight Credit
EconomySGD $75
Premium EconomySGD $100
Business ClassSGD $200
First/SuiteSGD $500

If the ticket contains a combination of cabin classes, the bonus flight credit will be based on the higher cabin class.

Passengers holding partially flown tickets will only have the remaining value of their tickets retained as flight credits. They will not be eligible for any bonus flight credits.

It should be noted that passengers will still be subject to any fare difference when they re-book a new ticket.

Cash Refund

If passenger do not wish to receive bonus flight credits, and keep the value of their ticket, they may choose for a cash refund for the unused portion of the ticket. All cancellation and no-show fees will be waived.

Refunds on Miles Redemption Ticket

For miles redemption or mixed miles and cash flight tickets, all miles and cash payments will be refunded. No cancellation fee will be payable, including fees payable for redepositing Krisflyer miles. Miles redeposited will be extended until 30th June 2021.

However, should passengers make a request for a refund for their redemption ticket before 9th April (the date when the latest travel policy was updated) expired miles will be forfeited. Any redeposit fee paid will not be refunded.

Where to Request For Refunds or Flight Credits

If a passenger booked directly with Singapore Airlines, they may submit a request here.

Passengers who have booked their tickets with a travel agent, should contact their agent directly. Travel agents will be able to help customers get a full refund and flight credits, as well as utilise their flight credits to book a new itinerary. Any re-booking fees will be waived.

Passengers should expect long processing times for refunds, as the airlines will be prioritising the processing based on the earliest scheduled departure dates; starting from departures in March 2020, followed by April 2020.

Krisflyer Miles Expiry Extension

For Krisflyer miles expiring between April 2020 and August 2020, Singapore Airlines will be extending the validity for six months. These miles will expire between October 2020 and February 2021 instead.

Current KrisFlyer miles expiry month:Extension of miles will take place in:Extended KrisFlyer miles expiry month:
April 2020End AprilOctober 2020
May 2020End MayNovember 2020
June 2020End JuneDecember 2020
July 2020End JulyJanuary 2021
August 2020End AugustFebruary 2021

When your miles expire at the end of the month, members will see two transactions in their account statement:

  • First Transaction: “Service debit for 6 months mileage extension” – expiring miles debited from the account
  • Second transaction: “Service credit for 6 months mileage extension” – same amount of expiring miles credited back into your account

Krisflyer Elite Status Extension

All KrisFlyer Elite Silver and Elite Gold membership expiring between March 2020 and the end of February 2021 will be renewed for another year.

a screenshot of a video game

Upon renewal, Elite miles will be reset to zero; to indicate the start of the new membership cycle.

Krisflyer Elite Gold Rewards Extension

All KrisFlyer Elite Gold members reaching the following Elite miles will receive the respective Elite Gold Rewards:

a screenshot of a flight

These Elite Gold Rewards are valid for 12 months from the date of issue. With the latest update, all Elite Gold Rewards that are expiring between July 2020 and December 2020 will have their validity extended to 31st March 2021.

Krisflyer PSS Rewards Extension

All PPS members reaching the following PPS Value will receive the respective PPS Rewards:

a screenshot of a flight schedule

These PPS Rewards are valid for 12 months from the date of issue. With the latest update, all Elite Gold Rewards that are expiring between July 2020 and December 2020 will have their validity extended to 31st March 2021.