Updated: 27th April
Singapore Airlines, along with Silkair, has updated their travel policy to allow full cash refund for tickets booked on or before 15th March 2020; for travel up to 30 June 2020.
However, to encourage passenger to opt for a flight credit over a cash refund, the airlines will also be offering bonus flight credit worth up to SGD $500.
As the COVID-19 outbreak has forced Singapore Airlines to cut their flight scheduled by up to 97%, the airlines will be extending the validity of Krisflyer status, status rewards and miles.
Passenger can retain the full value of the unused portion of their ticket as flight credits. The flight credits can be used to book new travel schedules, up to 30th June 2021, no-show and re-booking fees will also be waived.
In addition passenger will also receive the following bonus flight credits, based on the original cabin class:
|Cabin Class||Bonus Flight Credit|
|Premium Economy||SGD $100|
|Business Class||SGD $200|
If the ticket contains a combination of cabin classes, the bonus flight credit will be based on the higher cabin class.
Passengers holding partially flown tickets will only have the remaining value of their tickets retained as flight credits. They will not be eligible for any bonus flight credits.
It should be noted that passengers will still be subject to any fare difference when they re-book a new ticket.
If passenger do not wish to receive bonus flight credits, and keep the value of their ticket, they may choose for a cash refund for the unused portion of the ticket. All cancellation and no-show fees will be waived.
Refunds on Miles Redemption Ticket
For miles redemption or mixed miles and cash flight tickets, all miles and cash payments will be refunded. No cancellation fee will be payable, including fees payable for redepositing Krisflyer miles. Miles redeposited will be extended until 30th June 2021.
However, should passengers make a request for a refund for their redemption ticket before 9th April (the date when the latest travel policy was updated) expired miles will be forfeited. Any redeposit fee paid will not be refunded.
Where to Request For Refunds or Flight Credits
If a passenger booked directly with Singapore Airlines, they may submit a request here.
Passengers who have booked their tickets with a travel agent, should contact their agent directly. Travel agents will be able to help customers get a full refund and flight credits, as well as utilise their flight credits to book a new itinerary. Any re-booking fees will be waived.
Passengers should expect long processing times for refunds, as the airlines will be prioritising the processing based on the earliest scheduled departure dates; starting from departures in March 2020, followed by April 2020.
Krisflyer Miles Expiry Extension
For Krisflyer miles expiring between April 2020 and August 2020, Singapore Airlines will be extending the validity for six months. These miles will expire between October 2020 and February 2021 instead.
|Current KrisFlyer miles expiry month:||Extension of miles will take place in:||Extended KrisFlyer miles expiry month:|
|April 2020||End April||October 2020|
|May 2020||End May||November 2020|
|June 2020||End June||December 2020|
|July 2020||End July||January 2021|
|August 2020||End August||February 2021|
When your miles expire at the end of the month, members will see two transactions in their account statement:
- First Transaction: “Service debit for 6 months mileage extension” – expiring miles debited from the account
- Second transaction: “Service credit for 6 months mileage extension” – same amount of expiring miles credited back into your account
Krisflyer Elite Status Extension
All KrisFlyer Elite Silver and Elite Gold membership expiring between March 2020 and the end of February 2021 will be renewed for another year.
Upon renewal, Elite miles will be reset to zero; to indicate the start of the new membership cycle.
Krisflyer Elite Gold Rewards Extension
All KrisFlyer Elite Gold members reaching the following Elite miles will receive the respective Elite Gold Rewards:
These Elite Gold Rewards are valid for 12 months from the date of issue. With the latest update, all Elite Gold Rewards that are expiring between July 2020 and December 2020 will have their validity extended to 31st March 2021.
Krisflyer PSS Rewards Extension
All PPS members reaching the following PPS Value will receive the respective PPS Rewards:
These PPS Rewards are valid for 12 months from the date of issue. With the latest update, all Elite Gold Rewards that are expiring between July 2020 and December 2020 will have their validity extended to 31st March 2021.