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December 26, 2016

Review: Singapore Airlines New Business Class A350-900

Düsseldorf to Singapore

Video

  Singapore Airlines have launched 3 times a week flight from Singapore to Düsseldorf since 21 July this year with their brand new Airbus A350. I have a business trip from Germany to Hong Kong in December. I always wanted to try out something new. So without a doubt, I booked myself on Singapore Airlines flight from Düsseldorf to Hong Kong via Singapore.
Singapore Airlines fly to Dusseldorf

Singapore Airlines fly to Dusseldorf

  Flight SQ337 departs Düsseldorf at 11:00am and scheduled to arrive in Singapore at 6:10am the next morning. Check-in is swift and very efficient. I was informed there were only 86 passengers on this low season departure day.
Singapore Airlines at Dusseldorf check-in

Singapore Airlines at Dusseldorf check-in

  Business Class and top rank frequent flyer of Singapore Airlines were invited to use Lufthansa Business Lounge at Düsseldorf airport. The lounge was a typical business lounge. It was quite bright, with good seating area and good choice of beverages and some snack on offer.  
Lufthansa Business Lounge at Dusseldorf

Lufthansa Business Lounge at Dusseldorf

Lufthansa Business Lounge at Dusseldorf

Lufthansa Business Lounge at Dusseldorf

 
Lufthansa Business Lounge at Dusseldorf

Lufthansa Business Lounge at Dusseldorf

 
Lufthansa Business Lounge Dusseldorf

Lufthansa Business Lounge Dusseldorf

Lufthansa Business Lounge Dusseldorf

Lufthansa Business Lounge Dusseldorf

 
From the window of the lounge, I can see the Singapore Airlines A350 await

From the window of the lounge, I can see the Singapore Airlines A350 await

Boarding started at 10:20am, 40 minutes prior to departure at Gate A77. Our flight parked next to the regional rival Cathay Pacific A350! I could have flown with Cathay direct to Hong Kong, but as an aviation enthusiast, I chose the longer routing via Singapore 🙂  
Boarding Gate of Singapore Airlines flight at Dusseldorf

Boarding Gate of Singapore Airlines flight at Dusseldorf

2 Asian major carrier A350 at Dusseldorf

2 Asian major carrier A350 at Dusseldorf

 

Welcome Onboard

I was greeted warmly by the Singapore Girl at Door 2. There are a total of 42 Business Class seats on the Singapore Airlines A350. My seat is 19K in the second business class cabin. The first cabin has 26 seats and second cabin has 16 seats. It turned out I was the only person in the second cabin. The crew was nicely enough to ask whether I want to move to the forward cabin as there will be some noise coming through the galley. I politely declined.  
Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

 
Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

 
Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

 
Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

 
Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

 
Singapore Airlines A350 Business Class seat

Singapore Airlines A350 Business Class seat

 

I also took a peek at the new Premium Economy Class. The seat looks really good!

Singapore Airlines A350 Premium Economy Class

Singapore Airlines A350 Premium Economy Class

 
Singapore Airlines A350 Premium Economy Class

Singapore Airlines A350 Premium Economy Class

  Singapore Airlines traditionally decorate the cabin to celebrate Christmas, this year is no exception. I was quite impressed even the menu feature the festive season on the cover. I ordered a glass of Mimosa as welcome drink.
Welcome Drink Mimosa

Welcome Drink Mimosa

Ready to push back on a clear, but cold day at Dusseldorf.

2 Asian carrier A350 meet at Dusseldorf

2 Asian carrier A350 meet at Dusseldorf

  During push back, I take a detail look of my new Business Class seat. There are plenty of storage and a lot of button to choose and adjust. However, I found the seat pitch too tight as I am more used to the conventional business class layout.
singapore-airlines-a350-26

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

Singapore Airlines A350 Business Class seat feature

 

The pilot came on the PA to welcome his passengers. The flight time to Singapore will be 11 hour 40 minutes.

Due to the freezing condition, we'd require de-icing on the wing. After 10 minute of de-icing, we're cleared to takeoff from Runway 23L.  
De-icing the wing of Singapore Airlines A350

De-icing the wing of Singapore Airlines A350

Takeoff

Singapore Airlines A350 takeoff from Dusseldorf

Singapore Airlines A350 takeoff from Dusseldorf

Singapore Airlines A350 takeoff from Dusseldorf

Singapore Airlines A350 takeoff from Dusseldorf

 
Singapore Airlines A350 takeoff from Dusseldorf

Singapore Airlines A350 takeoff from Dusseldorf

 
Singapore Airlines A350 overwing

Singapore Airlines A350 overwing

Singapore Airlines A350 curved winglet

Singapore Airlines A350 curved winglet

 

In-Flight Service

As soon as we reach initial cruising level, the crew came around offer me my beverage of choice.

singapore-airlines-a350-51

The Singapore Airlines signature Satay service follow the drinks.

I receive 2 chicken and 1 lamb Satay. I still think Malaysia Airlines does better but this is not bad at all!

singapore-airlines-a350-38

Lunch service start with table setting without the tray.

Starter: Salmon Trio. It was excellent.

Singapore Airlines Business Class starter

Singapore Airlines Business Class starter

 
Singapore Airlines in-flight meal

Singapore Airlines in-flight meal

 

Main Course: Beef Fillet. Not bad for Business class standard, slightly overcooked.

Singapore Airlines Business Class Main Course

Singapore Airlines Business Class Main Course

 

FA Isabella offer dessert from a tray.

Singapore Airlines in-flight service

Singapore Airlines in-flight service

Polar bear fancy chocolate ice cream 😉

Singapore Airlines Business Class Dessert

Singapore Airlines Business Class Dessert

Follow by Fruit and cheese cart.

Singapore Airlines Business Class Fruit and Cheese cart

Singapore Airlines Business Class Fruit and Cheese cart

Before the lunch finish, the crew came with a tray of chocolate. I tried the 10g 999.9 Gold Bar 😉

Singapore Airlines A350 Business Class chocolate

Singapore Airlines A350 Business Class chocolate

Singapore Airlines A350 Business Class chocolate

Singapore Airlines A350 Business Class chocolate

 

Excellent clear weather flying across Europe today.

singapore-airlines-a350-50

I was the only passenger in the rear (2nd) business class cabin due to the light load. The cabin was so quiet.

Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

Singapore Airlines A350 Business Class cabin

Here is a photo of the unconventional leg rest on the new Singapore Airlines Business Class suite.

singapore-airlines-a350-53

The sun is fading fast but I was treated to this amazing view over Georgia.

I really appreciate the larger window on the A350. Much better than the A380.

Singapore Airlines A350-900 overwing

Singapore Airlines A350-900 overwing

 
Singapore Airlines A350-900 window view

Singapore Airlines A350-900 window view

  singapore-airlines-a350-60

Over Tabatskuri Lake in Georgia

The scenery was surreal on this cold clear evening. The pink sky lasted about 15 minutes before giving away into darkness. These are the magic moment best enjoyed from the air!

Singapore Airlines A350-900 over Georgia

Singapore Airlines A350-900 over Georgia

 
Singapore Airlines A350-900 over Georgia

Singapore Airlines A350-900 over Georgia

  singapore-airlines-a350-63
Singapore Airlines Dusseldorf to Singapore SQ337 route map

Singapore Airlines Dusseldorf to Singapore SQ337 route map

 

When the sun goes down, it is time for a nap.

The seat can be flipped over and convert into full flat bed by the crew.

I must say I am not the biggest fan of the new Business Class design. The design limit the sleeping position.

You sleep in a weird diagonal shape and my leg keep touching the wall in front.....

Passenger sitting behind the galley in Row 19 may be affected but the noise from the galley. But you also benefit from better leg room due to bulkhead. Beware!

Nevertheless I managed a few hours nap......

Singapore Airlines new Business Class Bed

Singapore Airlines new Business Class Bed

 
Singapore Airlines new Business Class Bed

Singapore Airlines new Business Class Bed

 

I slept soundly for a few hours and then enjoyed a couple of movies from the excellent selection of KrisWorld.

I ordered a Oriental Chicken noodle. (made from instant noodle)

Taste was good, perfect for an overnight flight snack.

Singapore Airlines Business Class midflight snack

Singapore Airlines Business Class midflight snack

 

Few hours later, breakfast service started about an hour before landing into Singapore.

I have fruit plate as starter but skipped cereal and yogurt.

singapore-airlines-a350-66

Breakfast main: Fried Noodle

Generous portion, but noodle presentation is always a problem 🙂

Singapore Airlines Business Class breakfast

Singapore Airlines Business Class breakfast

 

We landed on Rwy 02C around 06:10, ending the 11 hours 50 minutes flight.

singapore-airlines-a350-68

A sweet ending as always 🙂

With the legendary Singapore Girls

With the legendary Singapore Girls

 

Conclusion

I still think Singapore Airlines is the best in terms of professionalism and customer service. The competition has definitely raise the bar and closing the gap between Singapore Airlines and others. Many passengers have very high expectation on flying Singapore Airlines by paying premium fares. We should think no airlines is perfect. My flight was perfectly fine, although I think the crew can go a little more personal with passenger on interactions. I observed a general trend that the senior crew tend to be more easy with passengers and the younger crew lack of the warmth and charisma/charm the older crew carries. Nevertheless, Singapore Airlines didn't disappoint. Always a great way to fly!

   

Video

 

Other Singapore Airlines Post

   

Other A350 Post

 

Comments

  1. Jorgen

    Hi Sam,
    I just found your video and written review on the new SQ 350 – I wonder whick seat did you had? I am looking forwards to try the same route DUS-SIN in may and have seat 12 K ?
    Do you have a review of SQ lounge C in SIN for my 5 hours there and finally where is the best spot in SIN airport for plane view etc.
    Thanks so much – Jorgen
    was

  2. snoptro

    I booked the new nonstop SFO-SIN (17 hrs!) on the same aircraft and seat (non-bulkhead; all bulkheads are taken), but might cancel it after reading your assessment about the footrest and sleeping position. One of my biggest pet peeves for any J seats is the lack of room for the feet in sleeping position. I don’t want to get stuck on this new J seat for 17 hours and not be able to sleep well.

    I think I’m better off flying LAX-NRT/ICN-SIN on 77w, with their super wide business seats. Do you think the footrest situation is better on their 77w?

    • Sam Chui

      You’re right, the older business class seats is better with footrest. The new one is a problem as the hole is smaller.

  3. Hi Sam, really great report. What camera do you use for the food pics? So sharp and clear! Also, doesn’t Seat 19K not have the foot cubby problem?

    • Sam Chui

      19k don’t have the problem as it is bulkhead seat with no seat in front of it. But it has some noise coming from Galley.

  4. Karim H.

    Sam, for me you are the best trip reviewer and I always enjoy your trip reports! Thank you for the great trip report and Happy New Year!

  5. Alex

    great write-up! will you be flying on Cathay’s a350? I really enjoy your reviews!

    • Sam Chui

      Thanks. Will try Cathay A350 this year for sure!

  6. Do you have plans to try Cathay’s A350?

    • Sam Chui

      This year for sure!

  7. Sam

    the isle looks very narrow – everything looks like oversized to fit the cabin.

  8. ted

    some ppl doesnt like sq biz seat in their normal/take off position…what do u think?

    • Sam Chui

      I agree with you. I didn’t like the legroom. I prefer the older version 🙂

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